Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and FleetAI ("we," "our," or "us") governing your access to and use of the FleetAI platform, including our website, applications, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

FleetAI is a TLC (Taxi & Limousine Commission) fleet management platform designed for fleet owners and operators. Our Service includes, but is not limited to:

• Driver and vehicle management
• Payment tracking and processing
• Automated Zelle payment detection and receipt generation
• Toll transaction management and dispute processing
• SMS and email communication automation
• Document management and storage
• Integration with third-party services (Tesla, Gmail, Stripe, etc.)
• AI-powered analytics and assistance
• Driver portal for self-service payment management

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3.3 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Service, you represent and warrant that you meet these eligibility requirements.

4. Subscription and Payment Terms

4.1 Free Trial

We may offer a free trial period for new users. At the end of the trial period, you will be required to select a paid subscription plan to continue using the Service.

4.2 Subscription Plans

Access to the Service requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. All fees are non-refundable except as expressly stated in these Terms.

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date. You may cancel your subscription at any time through your account settings.

4.4 Price Changes

We reserve the right to change our subscription fees. We will provide you with reasonable notice of any price changes before they take effect. Your continued use of the Service after the price change constitutes your agreement to the new fees.

4.5 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for providing valid payment information and ensuring sufficient funds are available.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload or transmit viruses, malware, or other malicious code
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to the Service or related systems
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service for any fraudulent or illegal purpose
• Reverse engineer, decompile, or disassemble any part of the Service
• Scrape, data mine, or extract data from the Service without permission
• Share your account credentials with third parties

6. User Content and Data

6.1 Your Content

You retain ownership of all data, documents, and content you upload to the Service ("User Content"). By uploading User Content, you grant us a limited license to use, store, and process that content solely for the purpose of providing the Service.

6.2 Responsibility for Content

You are solely responsible for your User Content and for ensuring that it does not violate any laws or infringe upon the rights of any third party. We do not endorse or control User Content and are not responsible for its accuracy or legality.

6.3 Data Accuracy

You are responsible for ensuring the accuracy of all data you enter into the Service, including driver information, payment records, and vehicle details. We are not liable for any errors or consequences resulting from inaccurate data you provide.

7. Third-Party Integrations

The Service integrates with various third-party services, including but not limited to Gmail, Tesla, Stripe, and Twilio. Your use of these integrations is subject to the terms and policies of those third-party providers.

We are not responsible for the availability, accuracy, or reliability of third-party services. We do not endorse and are not liable for any content, products, or services provided by third parties.

When you connect third-party accounts, you authorize us to access and use data from those accounts as described in our Privacy Policy. You may disconnect integrations at any time through your account settings.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including all content, features, and functionality (excluding User Content), is owned by FleetAI and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

8.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without any obligation to you.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors or defects in the Service will be corrected
• The Service will meet your specific requirements

Our AI-powered features, including payment risk analysis and the Copilot assistant, provide recommendations and insights based on available data. These features are not a substitute for professional financial or legal advice, and you should not rely solely on AI recommendations for critical business decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLEETAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless FleetAI and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of a third party
• Your User Content
• Any disputes between you and your drivers or other third parties

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, you will lose access to the Service and your data.

12.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in conduct that we determine, in our sole discretion, is harmful to us, other users, or third parties.

12.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your data in accordance with our data retention policy. Sections of these Terms that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, and indemnification.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

13.2 Informal Resolution

Before filing a formal dispute, you agree to first contact us to attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email.

13.3 Arbitration

If we cannot resolve a dispute informally, you and FleetAI agree to resolve any disputes through binding arbitration, rather than in court, except that either party may bring claims in small claims court if they qualify.

13.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FleetAI regarding the Service and supersede all prior agreements.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

14.5 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms, please contact us: